Your satisfaction matters.

We created Everpath to support the pets that mean so much to us. We want you to feel confident giving our products to yours.

That’s why eligible Everpath purchases are backed by our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

If you are not satisfied with your Everpath purchase, contact us within 30 days of purchase so our team can review your request.

Please include your order number and the product associated with your request.

Damaged or Incorrect Orders

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Include:

• Your order number
• A brief description of the issue
• A photo of the product and packaging when applicable

Our team will review the situation and work with you toward an appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method.

Once a refund has been processed, your bank or card issuer may require additional time before the credit appears on your account.

Returns

Please contact us before sending a product back. Our team will provide instructions if a physical return is required.

Products returned without prior authorization may not be eligible for reimbursement.

Need Help?

Questions about a return or refund?

Contact our care team with your order number and we’ll be happy to assist.